Shipping & Returns

Shipping & Payment

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  • We only accept Visa and Mastercard, debit and credit cards, from all customers worldwide. Unfortunately, we do not offer cash-on-delivery (COD). 

  • Buyers will be charged product price plus shipping costs minus any promotional voucher redeemed (if any) for all purchases. No other charges apply. Unfortunately, we do not provide self-pickup or personal delivery services. We apologize for any inconvenience caused. 

  • Shipping costs are calculated during checkout.

  • If you are outside Malaysia, please contact us to determine postage charges. We would be more than happy to assist. 

  • We will strive to ensure all domestic orders are shipped within 2 business day from the day the order is received. 

  • Once your order has been processed and packed, we will notify you by email a tracking code for you to keep tabs on the status of your parcel. This tracking code will be sent to your registered email address.

  • Transit deliveries in Peninsular Malaysia should take between 2 to 4 working days.

  • Transit deliveries to East Malaysia should take between 5 to 7 working days.

  • Transit deliveries in Singapore should take between 2 to 4 working days.

  • Order handling time for Malaysia and Singapore is 1-2 days.

  • We are not liable for any delay on the part of the courier service.

  • If you are at work, it would be advisable to ship to your office address because postal services like POSLAJU operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest POSLAJU office to you or sent back to us.

 

Returns & Exchanges

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  • We have no-return policy.

  • Please let us know immediately if you have received a spoiled or damaged item. However, we cannot be liable for any damage caused after we have shipped out the item. We sincerely apologize and hope you will continue to shop with us. 

  • We ensure our items are in good condition upon shipping, in case of damage during shipping, please take photos of the damaged product, write a description of the damage and send it to our team via hello@zawinamorocco.com.

  • Your request will be reviewed within 5 working days from when we get it.

  • If your application is approved, your product will be replaced.