Shipping & Returns

Shipping & Payment

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  • We only accept Visa and Mastercard, debit/credit cards and Paypal from all customers worldwide. Unfortunately, we do not offer cash-on-delivery (COD). 

  • Buyers will be charged product price plus shipping costs minus any promotional voucher redeemed (if any) for all purchases. No other charges apply. Unfortunately, we do not provide self-pickup or personal delivery services. We apologise for any inconvenience caused. 

  • Shipping costs are calculated during checkout in USD. You can use the currency converter on our website to see the prices of the products in your own currency.

  • Before placing your order, make sure that skincare products don't fall under prohibited items at your country customs and that you don't have import taxes on skincare items in your country. Buyer is responsible for any additional cost during the clearance or if there are any import taxes to be paid upon entry into your country. If you fail to verify if skincare products falls under prohibited items in your country,  you will be responsible for any confiscation or disposal of the parcel by customs. In this case, we do not issue any refunds.

  • We will strive to ensure all domestic orders are shipped within 2 business days from the day the order is received. For international orders, it can take up to 4-6 days to prepare your package. 

  • Once your order has been processed and packed, we will notify you by email a tracking code for you to keep tabs on the status of your parcel. This tracking code will be sent to your registered email address.

  • International deliveries take 7 to 14 days with ARAMEX and FLICKPOST. In some cases, it might take longer. Please note that we are not liable for any delay on the part of the courier service. 

 

  • Currently we ship to selected countries in Europe, Australia, UK, USA, UAE, Canada, Qatar, Kuwait, Bahrain, Maldives, Singapore,Philippines, Saudi Arabia and within Malaysia.

 

Returns & Exchanges

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  • We have no-return and no-exchange policy. Once the order is placed, the cancellation is not possible.

  • Please let us know immediately if you have received a spoiled or damaged item. However, we cannot be liable for any damage caused after we have shipped out the item. We sincerely apologise and hope you will continue to shop with us. If you received a missing item, kindly contact us within 15 days providing the proof via hello@zawinamorocco.com. Requests later than 15 days won't be accepted. 

  • We ensure our items are in good condition upon shipping, in case of damage during shipping, please take photos of the damaged product, write a description of the damage and send it to our team via hello@zawinamorocco.com

  • Your request will be reviewed within 5 working days from when we get it. If your application is approved, your product will be replaced.