Shipping & Returns

Shipping & Payment

  • We only accept Visa and Mastercard, debit/credit cards and Paypal from all customers worldwide. Unfortunately, we do not offer cash-on-delivery (COD). 

  • Buyers will be charged product price plus shipping costs minus any promotional voucher redeemed (if any) for all purchases. No other charges apply. Unfortunately, we do not provide self-pickup or personal delivery services. We apologise for any inconvenience caused. 

  • Shipping costs are calculated during checkout in MYR (Malaysian Ringgit). If you are outside of Malaysia, you will be charged in your currency. You can use the currency converter on our website.

  • If you are outside of Malaysia and Singapore, please make sure that skincare products don't fall under prohibited items at your customs and that you don't have import taxes on skincare items in your country. Buyer is responsible for any additional cost during the clearance or if there are any taxes to be paid upon delivery.

  • We will strive to ensure all domestic orders are shipped within 2-3 business days from the day the order is received. For international orders, it can take up to 4 days to prepare your package. 

  • Once your order has been processed and packed, we will notify you by email a tracking code for you to keep tabs on the status of your parcel. This tracking code will be sent to your registered email address.

  • Transit deliveries to East Malaysia should take between 5 to 7 working days.

  • International deliveries take 7 to 14 days with ARAMEX and EMS.
  • Transit deliveries in Singapore should take between 2 to 4 working days.

  • Please note that we are not liable for any delay on the part of the courier service. 

  • Currently we ship to Australia, UK, USA, UAE, Canada, Qatar, Kuwait, Bahrain, Bangladesh, Pakistan, India, Singapore,Philippines, Saudi Arabia and within Malaysia.

 

Returns & Exchanges

  • We have no-return and no-exchange policy. Once the order is placed, the cancellation is not possible.

  • Please let us know immediately if you have received a spoiled or damaged item. However, we cannot be liable for any damage caused after we have shipped out the item. We sincerely apologise and hope you will continue to shop with us. 

  • We ensure our items are in good condition upon shipping, in case of damage during shipping, please take photos of the damaged product, write a description of the damage and send it to our team via hello@zawinamorocco.com

  • Your request will be reviewed within 5 working days from when we get it. If your application is approved, your product will be replaced.