Shipping & Returns

 

Have a question about your order? Email to shipping@zawinamorocco.com with your order number in the subject line.

We process and ship your order as quickly as possible. Our customers have an hour window to request an address edit. While we will do our very best to accommodate your request during the hour window timeframe, address edits are not guaranteed.

For order processing and fulfillment, please allow 1-2 business days for UK, Australia, SA, UAE and USA and 4 days for orders from other countries. Please note that this applies on days when we operate  business as usual. During holidays or when we experience high volume of orders, fulfilment time can take longer.  You will receive a shipping confirmation email as soon as tracking number is available. Please make sure to enter a correct email address when placing your order, otherwise you won’t be able to receive any updates. 

 

We ship only on Monday - Friday. We do not ship to PO boxes. 

Our shipping is weight and dimension based - many of your orders are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.

 PRE-ORDER: All items will ship out on dates specified on the pre-order product page. Additional processing time will be added to this entire order with any preorder item. 

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

 We'll keep you updated via email and we'll send the tracking information as soon as your items have shipped. We use Aramex and Fedex to ship all orders internationally. If you need to change your address, customers have a one-hour window to request an address edit. Please contact customer service at shipping@zawinamorocco.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you.

 

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?

 If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Zawina Morocco is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

 

MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.

Please contact shipping@zawinamorocco.com within 48h hours providing the proof and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (Aramex or Fedex). Please note that, requests later than 48 hours after parcel status is shown “DELIVERED” won't be accepted.

 

 

SHIPPING METHODS

  • Currently we use Fedex and Aramex for all our shipments.

TAXES:

The consignee will pay any additional taxes & duties if required by receiver country customs, it’s not covered at checkout in addition with the purchase price of the goods. Zawina Morocco website will charge customer the price of the products and shipping fee only. Please visit your local customs website to learn more about tax regulations.

 Payment

  • We only accept Visa and Mastercard debit/credit cards from all customers worldwide. Unfortunately, we do not offer cash-on-delivery (COD). We accept Apple Pay and Google Pay as well.

  • Buyers will be charged product price plus shipping costs minus any promotional voucher redeemed (if any) for all purchases. No other charges apply. Taxes are not included in the bill. 

  • Please note that we are an international website and our main currency is US, that is why it is why the prices are automatically converted to USD during checkout. You will be charged the equivalent amount in your currency according to exchange rates. 

​

Returns & Refunds: 

  • We have no-return and no-exchange policy. Once the order is placed, the cancellation is not possible.

  • If the parcel has returned due to no response from buyer upon delivery and delivery has failed, the parcel will be disposed by local customs. In this case, no refund is possible. Please make sure to provide correct phone number (with country code) and valid address when you place your order on our website. If you were not available to receive your package and the delivery team couldn't get in contact with you, please call your local Aramex or Fedex office and provide them your tracking number to arrange a new delivery.
  • If you entered a wrong address when placing your order and if your parcel was already shipped, the change of address is not possible.

  • Please let us know immediately if you have received a spoiled or damaged item. However, we cannot be liable for any damage caused after we have shipped out the item. We sincerely apologise and hope you will continue to shop with us. If you received a missing item, kindly contact us within 48h hours providing the proof via hello@zawinamorocco.com. Requests later than 48 hours won't be accepted. 

  • We ensure our items are in good condition upon shipping, in case of damage during shipping, please take photos of the damaged product, write a description of the damage and send it to our team via hello@zawinamorocco.com. Your request will be reviewed within 5 working days from when we get it. If your application is approved, your product will be refunded.